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Frequently Asked Questions
Yes, we ship nationwide across the United States. Shipping costs are calculated at checkout based on your location. Please contact for an accurate shipping quote based on shipping as kit, fully assembled, or built on-site. We also run special discounts and promotions throughout the year—be sure to check back often for exclusive deals!
Lead times vary depending on the product. Many of our items are custom-built to order, which typically takes between 2 to 8 weeks for production and delivery. For more specific timelines, please refer to the product page or contact us directly—we’re happy to help!
Delivery fees are based on the driving distance from our shop in Lititz, PA. Setup fees are calculated as a percentage of the purchase price. We’re happy to provide detailed quotes for both delivery and setup when we send you a quote for your structure.
In some cases, yes. For example, we can deliver certain structures fully assembled and ready to place on your property. However, this depends on accessibility and space at the delivery location. We’ll work with you in advance to determine if this option is possible for your order. We also can deliver as a kit and assemble on-site
Yes, pergolas, pavilions, gazebos, and sheds can be built on-site on a pre-prepared area. As the homeowner, you're responsible for ensuring the site is ready prior to delivery.
Our team will deliver the components neatly stacked and secured on a flatbed truck. Assembly typically takes 2-4 hours, and a setup fee—calculated as a percentage of the purchase price—will apply.
We do not offer site preparation services ourselves, but proper site prep is essential before delivery and installation. A level gravel foundation or concrete pad is typically required:
We'll coordinate with you to ensure your site is ready before delivery to avoid any delays.
For professional site prep, we recommend our trusted partner, Site Prep, based in Gap, PA. Outdoor foundation work is their specialty, and they’ve helped many of our customers prepare their sites quickly and correctly.